IATA Airline Cabin Crew Training course (ALC-005)

Curriculum & Course Overview

Goal 45-60-hour e-book course Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during flight, with the final module of the course giving useful tips for completing the recruitment process. This course also includes a safety equipment procedure (SEP) trainer providing an overview of the aircraft, safety equipment and location of emergency procedures accessible via web or mobile. Course Code: ALC005EBEN01 Course format This is a self-study course, which will take you approximately 45-60 hours to complete , depending on your previous knowledge and experience. The course materials are provided in e-book format. You will have 12 months to complete the course and exam (enrollment validity), which starts from the date you purchase the course. The recommended level for this course is Entry-level. Performance will be based on an examination. Please refer to the Exam Information below for more details. Please note : Once you have completed the exam you will no longer have access to the course content, and after the 12-month enrollment validity expires you will no longer have access to the course content, nor will you be able to take the exam. Study with the help of an Instructor If you would prefer to study this course with the help of a local trainer, enrol at an IATA Authorized Training Center near you. Registration information Please refer to our payment methods and applicable taxes . When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal. Are you purchasing the course for several people at once? Please find out how on our Payment page . Registration Dev. Nations* USD 445 (e-book) Regular* USD 520 (e-book) English Please note that payments under $300 must be paid by credit card . * Please refer to our payment options and applicable taxes . Buy e-book Learning Objectives • Upon completing this course, you will have the skills to: • Define the cabin crew profession, its origins and current practices • Identify aircraft types and relevant cabin crew functions • Manage passenger interactions in a variety of circumstances • Recall emergency ad safety procedures Structure • The key topics that are covered during this course include: • Introduction to the airline industry and aircraft • Crew member coordination and communication • Customer service and managing passenger interactions • Safety and emergency procedures (with virtual cabin walkthrough – narrow and wide body aircraft) • General philosophy of for the carriage of dangerous goods and the risks associated with their transport on board an aircraft • Awareness on security-related issues • Security and dangerous Primary Target Population This course is recommended for: Aspiring cabin crew members Official Qualification Please read the information about Online Exams with Remote Supervision (OERS) . Method: Online exam with remote supervision (OERS) Format: 100 multiple-choice questions. Closed course book exam. Time Allowance: 3 hours Passing Grade: 60% correct answers Distinction Grade: 90% correct answers Number of exam attempts: 2

Training Specifications