IATA Human Factors for Ground Operations - Fundamentals (GOC-011)

Curriculum & Course Overview

Goal 75-minute e-learning course Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. This course is aligned with the requirements of AHM Chapter 11, module HF01. Course Code: GOC011ELEN01 Group discounts Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management. Please contact us for more information. This course can be purchased at a discount as part of the Ramp Handling Essentials Bundle . Course format This self-study e-learning course requires approximately 75 minutes of study , to be completed within 6 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment. The recommended level for this course is Entry-level and Intermediate. Student performance will be based on an assessment. Please refer to the Assessment Information below for more details. Registration information Please refer to our payment methods and applicable taxes . When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal. Are you purchasing the course for several people at once? Please find out how on our Payment page . Registration All locations* All availability English Please note that payments under $300 must be paid by credit card . * Please refer to our payment options and applicable taxes . Course fee by user USD 80 Buy Now Learning Objectives • Upon completing this course, you will have the skills to: • Recognize human behavior and errors • Discuss the limits of human capacity • Identify the main human factor issues in ground operations • Examine the influence of human factors in a team Structure • The key topics that are covered during this course include: • Human factor basics • Human capacity • Main Issues in Ground Operations • Teamwork Primary Target Population This course is recommended for: Ground handling agents Airline and Terminal staff working at the airport Official Qualification Upon successful completion of the assessment, you will be granted an Award that you can print for your records. Assessment information Please read the General Information on Self-study exams. Method: Unsupervised online exam The assessment can be taken at any time at your convenience. Format: 15 multiple-choice questions Time allowance: 45 minutes Passing grade: 70% correct answers Number of assessment attempts: 2 Important note : The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module. Related Links

Training Specifications