IATA Quality Management (QMS) for Airlines (SAC-012)

Curriculum & Course Overview

Goal 4-day (12 hours) LIVE virtual classroom course Quality Management Systems lay the framework for consistent performance throughout an airline’s activities. This course is focused on QMS components and objectives that you can establish within your operations. Learn the key regulatory and operational requirements for designing and controlling an efficient QMS, then practice your skills in process mapping, procedure writing and audit finding review during a series of practical exercises. Course code : SAC012VCEN01 Course format The live sessions of this virtual classroom course are delivered by an official IATA Instructor. The course will take you approximately 12 hours to complete and be held over 4 consecutive days. There will be 1 live interactive virtual classroom session per day, each session will be 180 minutes. The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos. Student performance will be based on an assessment. Technical requirements Please verify your hardware, software and network to support your upcoming course with IATA Training. Prerequisites Participants should have prior knowledge of basic quality concepts. Recommended level is Entry-level and Intermediate. The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages. How to register When you click the Register button, you will be directed to log in to your Training Account . Please have your login details ready. Register early and save up to 25% at our Training Centers ! Please read the Terms and Conditions for the early bird discount . The discount will be calculated at the time of payment. To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region. Virtual venues We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal . Please check the exact schedule of each class below (View more details) and click ‘Register’ . Next available class Quality Management (QMS) for Airlines Online Americas (IATA) 21 - 24 September, 2026 Class no: 2979182 English This course may be eligible for a discount. Log in to view your final price. USD 2,235 Register Last few seats Quality Management (QMS) for Airlines Online Americas (IATA) 16 - 19 February, 2027 20% Early Bird | Register before Nov 17, 2026 Class no: 6724126 English This course may be eligible for a discount. Log in to view your final price. USD 1,788 Register VIEW ALL CLASSES Quality Management (QMS) for Airlines Online Asia (IATA) 13 - 16 April, 2027 25% Early Bird | Register by Oct 13, 2026 Class no: 6731594 English This course may be eligible for a discount. Log in to view your final price. USD 1,676 Register Quality Management (QMS) for Airlines Online EMEA (IATA) 27 - 30 July, 2027 25% Early Bird | Register by Jan 26, 2027 Class no: 6749252 English This course may be eligible for a discount. Log in to view your final price. USD 1,676 Register Quality Management (QMS) for Airlines Online Asia (IATA) 24 - 27 August, 2027 25% Early Bird | Register by Feb 23, 2027 Class no: 6754846 English This course may be eligible for a discount. Log in to view your final price. USD 1,676 Register Quality Management (QMS) for Airlines Online Americas (IATA) 28 September - 1 October, 2027 25% Early Bird | Register by Mar 30, 2027 Class no: 6760685 English This course may be eligible for a discount. Log in to view your final price. USD 1,676 Register Learning Objectives • Upon completion of this course, you will be able to: • Outline the key practices required to maintain a QMS: the quality policy, procedures, audit, and reports • Develop your process mapping and procedure writing skills • Integrate Safety Management System (SMS) and Quality Management System (QMS) • Identify the documentation control as an essential preventive measure ensuring that only approved, current documentation is used throughout the organization • Manage audit nonconformities Structure • The key topics that are covered during this course include: • Quality Culture and how it affects your organization • Process management • Establishing processes • Planning and writing procedures • Document control • Which elements to control and how • Planning a document infrastructure • Audit management • Measuring compliance • Root cause analysis • Developing and initiating a corrective action plan • Levels of non-conformity • QMS and Safety Management System (SMS) parallels Primary Target Population This course is designed for airline staff, including: Management new to the field of quality Quality internal auditors Operations managers Official Qualification An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher. Pathway to an IATA Diploma Diploma Integrated Risk Management (IRM) Diploma A hands-on program for aviation professionals, offering advanced skills in identifying, assessing, and managing risks. Aligning with global standards like IOSA and ICAO's Annex 19, it prepares you to lead risk management initiatives, enhance safety culture, and ensure organizational resilience in aviation operations. Diploma Airline Quality Management Diploma Master Quality Management in airlines with the IATA Diploma in Airline Quality Management. Learn to design, implement, and audit effective QMS to ensure compliance and drive continuous improvement. Diploma IOSA Internal Auditor (IIA) Advanced Diploma Advance your career with our IOSA Internal Auditing Diploma. Master Safety & Quality Management Systems, IOSA standards, and rigorous auditing techniques to become a certified IOSA Internal Auditor. Learn practical and theoretical skills to ensure compliance and drive continuous improvement. Related Links

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